- Items that show evidence of wear and/or damage will be returned and not eligible for a store credit
- Personalized or customized items are not eligible for an exchange or store credit
- Earrings, shoes, swimwear, under garments, and hats are not eligible for an exchange or store credit
- Final Sale, Sale, & Closeout Items are not eligible for an exchange or store credit
For Store Credit Email and/or Exchange firstname.lastname@example.org with the following information:
- A photo of your packaging slip
- **If for any reason you can not include a photo of your packaging slip, please include a photo of your order confirmation that you received via email at the time of purchase
- Reason for Return Request
- A photo of any damaged or incorrect item(s) received (along with a short description of damage)
- Within 48 hours of submitting the Return Request. you will receive an email notifying you whether your Return Request has been approved. If your Return Request has been approved, you will be provided with a RRA # and a Return Shipping Label you can print. Include the RRA# with your order. Please note If you received Free shipping at the time of purchase, you will be responsible for your own return shipping cost. We highly recommended you use tracking when returning merchandise back to AA
- Ship the item(s) back within 20 days (includes weekend days) to the provided return address included in the email approving your Return Request.
The Customer is responsible for New Exchange shipping cost and will be invoiced when new orders ready to ship.
items must be shipped to accessory-alliance within 20 days (includes weekend days) of receiving the email approval and RRA# NO EXCEPTIONS
Accessory Alliance does not accept returns without prior approval. Returns received after 21 days (includes weekend days) are considered to be “stale” returns.
Stale item(s) sent back after 21 days or without a RRA# and in resalable condition will have a 25% restocking fee applied in accordance with our Return Policy. An E-Gift Card will be issued to you by email following our normal returns procedure. Any items returned after 21 days of the delivery and not resalable are not eligible for any type of exchange or store credit and the merchandise will be returned to the customer at the customer's expense. Otherwise it will become the property of Accessory Alliance to dispose/destroyed.